Dimensions and Patterns in Employee Empowerment: Assessing What Matters to Street-Level Bureaucrats
作者:J. Petter、P. Byrnes、D.-L. Choi、F. Fegan、R. Miller
DOI:10.1093/oxfordjournals.jpart.a003539
日期:2002.7.1
Empowerment of public employees has been touted as an important mediating step in improving public organizational outcomes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-depth interviews of streetlevel bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values.
公共雇员的赋权被认为是改善公共组织成果的重要中介步骤,但这种关系取决于这样一种假设:雇员重视所提供的赋权。这项定性研究通过对一家大型国家公共服务机构的基层官员进行深入访谈,探讨了这一假设。这些访谈支持了之前的研究,即赋权是多维的;发现了五种赋权模式。赋权计划必须考虑每个员工的价值观。